Regardless, finding new revenue streams for artists is a top priority for the company, Lucchese tells BusinessInsider. And he thinks a key to unlocking these is tapping into the superfan market.
Spotify looks at various indicators, like length and depth of listening, to find “high-passion” fans, who Lucchese says are more than five times more likely to spend money on things like concerts than the average listener.
The next step is taking advantage of this knowledge, Lucchese explains. One method Spotify uses is pre-sale ticket emails to superfans. “We've done over 100 of these, and the metrics are pretty nuts. The average open rate on these emails we're sending is 35% … and the click-through rates average about 18%.”
For most artists, Lucchese estimates that the majority of their revenue comes from 10-20% of their fan base. These are the ones that buy concert tickets and merchandise, crucial elements in a music economy where streaming services (like Spotify) don’t usually provide the bulk of an artist’s income.
Lucchese wants artists to see Spotify as a valuable source of data.
And to show the types of insights Spotify can give, he starts listing the different types of superfans Spotify has identified.
Here are three basic categories:
- “Streakers”: people who've listened to the artist every day in the last week.
- "Loyalists": people who listen to an artist more than any other artist when they listen to Spotify.
- "Regulars": people who listened to an artist a majority of days in the past month.