Facebook Inc.’s platforms and apps, including WhatsApp, Instagram and Facebook, abruptly went offline Monday morning, disrupting user access and communication in many countries for an extended period.
“We’re aware that some people are having trouble accessing our apps and products,” Facebook wrote in a message posted on Twitter. “We’re working to get things back to normal as quickly as possible, and we apologize for any inconvenience.”
Facebook wasn’t immediately available to comment on the reason for the outage. The problems appeared to be linked to a change the company made to networking instructions for how the world accesses its systems, according to outside experts.
Users began to receive error messages when trying to access Facebook platforms shortly before 12 p.m. ET, and the outage was “widespread and global in scale,” according to a spokesperson for the parent company of Downdetector, a site that monitors website outages.
The outage also caused widespread disruptions to Facebook’s internal communication tools, including some voice calls and work apps used for calendar appointments and other functions, according to people familiar with the matter.
The company told employees Monday morning that the cause of the outage was unknown and some staff were using Zoom to remain connected, the people said.
While even the biggest tech companies occasionally go offline unexpectedly, the duration and widespread nature of the disruption for Facebook and all its platforms is unusual, said Tom Daly, a networking expert who was previously co-founder of the internet company Dyn. “They have a massive infrastructure with a massive amount of complexity and they have to resolve all of that complexity to recover,” he said.
No comments:
Post a Comment