Apple chief executive Tim Cook apologized to customers on Thursday for not being clear that the company slows down phones with aging batteries. Cook promised that, in the future, Apple will “give users more visibility into the health of their iPhone’s battery” and let people see if their battery's age affects their phone's performance.
According to The Washington Post, Apple is offering a discount on battery replacements to anyone with an iPhone 6 or later, the company said in a statement. A battery replacement will cost $29 instead of $79 starting in late January. The cheaper price is more in line with third-party repair shops.
While Cook's message was apologetic, he still rejected allegations that Apple slowed down phones with older batteries as a way to push people into buying new phones. “First and foremost, we have never — and would never — do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive customer upgrades,” he said.
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