Taylor Swift has responded to the Ticketmaster debacle that blocked many of her fans this week from getting tickets to her tour, saying Friday that it was “excruciating for me to just watch mistakes happen with no recourse,” according to The Wall Street Journal.
Millions of fans swarmed Live Nation Entertainment Inc.’s Ticketmaster site Tuesday, causing it to crash. Many trying to get presale tickets for the “Eras Tour” didn’t get them or had to wait for hours.
The Justice Department is investigating Live Nation over whether the company has violated antitrust laws, according to people familiar with the matter. Live Nation, in a statement late Friday, said it didn’t engage in behavior that warranted litigation or an order to change its business practices. The New York Times earlier reported the investigation, which predates this week’s outcry over glitches during Ms. Swift’s presales.
Swift, who didn’t publicly address the situation until Friday, in her comments appeared to blame Ticketmaster without naming the company directly.
“It’s really difficult for me to trust an outside entity with these relationships and loyalties,” she wrote on Instagram.
Ticketmaster late Friday said, “We want to apologize to Taylor and all of her fans—especially those who had a terrible experience trying to purchase tickets.” The company gave details on how its systems failed to deal with the deluge in demand and added that it was working to improve its technology.
Ticketmaster canceled its general sale scheduled for Friday because of what it said Thursday was “insufficient remaining ticket inventory to meet demand.”
Ms. Swift said that there were a multitude of reasons why people had a hard time and that she was trying to figure out how the situation might be improved going forward. It couldn’t be determined how many tickets were left and how they might be available for purchase.
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