Monday, June 26, 2017

Survey: Most Still Not Happy With Cable Provider

Most pay-TV providers continue to do a poor job of leaving their customers feeling like their service is worth the money, according to the latest ratings from Consumer Reports, the not-for-profit ratings organization.

According to USAToday, this includes some of the country’s largest operators, such as Comcast, Spectrum (formerly Charter/Time Warner Cable) and Cox Communications Cable, all of which earned low scores in multiple categories, including value and customer service.

Want good service? Move to Chattanooga, Tenn., where EPB Fiber, a municipal broadband service run as a public utility, earns standout ratings from the magazine. Or in one of the handful of markets supplied by Google Fiber, a service offered by the huge Internet search company. Both earned high scores from the Consumer Reports survey for overall satisfaction, reliability and equipment, and were the only two of the more than 30 providers in the ratings to get better than the lowest score for value.

And two smaller cable companies, Armstrong and Consolidated Communications, did better than most. Armstrong operates in several states, including Kentucky, Maryland, New York, Ohio, Pennsylvania and West Virginia. Consolidated runs both fiber and traditional cable services in 11 states, including parts of California, Pennsylvania and Texas, as well as in several Midwestern states.

Meanwhile, according to the magazine, Charter's and Comcast's fiber offerings earned middle-of-the-pack scores, ahead of their lower-scoring traditional cable plans. Frontier Fiber and perennial low-scorer Mediacom Cable trailed all other companies, joined by Atlantic Broadband Cable, Cable One Cable and Spectrum.

No comments:

Post a Comment