In Q2 2025, Charter Communications, operating under the Spectrum brand, lost 80,000 pay TV customers, bringing its total video subscribers to 12.6 million.
This marks a significant improvement from the 408,000 subscribers lost in the same quarter the previous year, attributed to new pricing, packaging strategies launched in September 2024, and the inclusion of ad-supported streaming services like Disney+, ESPN+, HBO Max, Paramount+, Peacock, AMC+, ViX, and Tennis Channel in Spectrum’s TV Select packages, with plans to add Hulu, Discovery+, and BET+ later in 2025.
Despite the video revenue decline of 10% to $3.5 billion, driven by lower-priced packages and $67 million in programmer streaming app costs, Charter’s streaming integration slowed subscriber losses.
Total revenue grew 0.6% to $13.8 billion, boosted by 24.9% growth in residential mobile (adding 500,000 lines to reach 10.9 million) and 2.8% growth in residential Internet revenue, though the company lost 117,000 Internet customers, reducing its broadband base to 29.9 million. Net income rose 5.7% to $1.3 billion, but earnings per share of $9.18 missed Wall Street’s $9.58 forecast, causing an 18.5% stock drop, the worst since Charter’s 1999 public debut.
The integration slowed Charter’s pay TV subscriber losses, with 80,000 customers lost in Q2 2025 compared to 408,000 the prior year. The added value of streaming services makes the package more appealing, reducing churn in a competitive market.
As Charter integrates streaming apps into its Spectrum platform, it allows customers to access both cable and streaming content through one interface, often via set-top boxes or the Spectrum app, simplifying navigation and enhancing convenience.