Website errors, constant browser refreshing and hours-long waits that lead to dead ends.
Welcome to Ticketmaster on the day Taylor Swift announced her next tour.
The L-A Times reports early Tuesday morning, Swift revealed on “Good Morning America” that she will be hitting the road in 2023 for her “Eras” tour and that fans can register for the presale event on Ticketmaster.
But just hours later, some Swifties were already angry at the ticket vendor.
“Not me waiting 6 hours to get presale for Taylor swift and the website saying there is an error. WTF!! @Ticketmaster,” tweeted one frustrated fan.
I have now been “in line” on @Ticketmaster for over 4 hours just for the privilege of registering to buy @taylorswift13 tickets. Not even but the tickets, mind you, just register to buy them. How can this company be so consistently awful, yet still exist?
— John Fischesser (@JohnFischesser) November 1, 2022
Across social media, fans are taking issue with Ticketmaster’s Verified Fans buying process, where they can register for a chance to buy tickets in advance. Verified Fans doesn’t guarantee a ticket to Swift’s shows, but instead promises to “help ensure only fans are invited to buy tickets,” Ticketmaster said in its registration confirmation.
On the registration page, Ticketmaster did note that it "[expects] the demand for tickets to see Taylor Swift: The Eras Tour to be overwhelming.”
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