Starbucks Brews Social Media Storm

Starbucks CEO Howard Schultz has defended the company’s new “Race Together” campaign that has been criticized for being naive and even using racial tensions to boost its bottom line.

The chain, best known for its Frappaccinos, will have U.S. workers write “Race Together” on cups.

Accortding to The NY Post, Starbucks also plans to start publishing “conversation guides” on the topic, with questions like “How have your racial views evolved from those of your parents?”

During its annual meeting in Seattle, Schultz said the company is trying to use its massive reach for good: “Some in the media will criticize Starbucks for having a political agenda. Our intentions are pure.”

The campaign is the latest example of a big company trying to tie its brands to big social issues. The move comes as consumer brands acknowledge that customers are increasingly drawn to companies that project a feel-good image or embrace social causes.

But it also illustrates how such efforts can fall flat if people don’t see a clear correlation between the social cause and the company’s products. After it was announced early this week, the Starbucks’ campaign was widely ridiculed on social media by people who said it’s opportunistic and inappropriate for a coffee chain to insert itself into such an important issue. Others questioned whether Starbucks executives think the chain’s workers could spark productive conversations about race relations while serving lattes.


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