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Friday, January 10, 2014

Christie "Bully" Comment Broke Crisis Management Tenet

Gov. Chris Christie
Chris Christie got high marks yesterday for deftly managing his George Washington Bridge crisis -- until he channeled Richard Nixon, according to an article at Bloomberg Businessweek.

The New Jersey governor was apologetic and remorseful during a press conference in Trenton after sacking the aide he said was behind a scheme to shut down access lanes and snarl traffic in a political rival’s town. Then he answered a question about whether the bridge maneuver backed up critics’ contention that he’s a bully by saying, “I am not a bully.”

With those words the Republican broke a basic tenet of damage control by echoing one of his foes’ favorite attack lines, said Davia Temin, head of the Temin & Co. crisis management firm in New York. “The No. 1 rule is don’t repeat the allegations. I am not a bully or I am not a crook -- it’s the wrong thing to do.”

Christie did most everything else right, crisis managers said, taking responsibility, expressing outrage, promising soul-searching, apologizing to the rival, firing the aide and insisting he knew nothing about what, inescapably, is being called Bridgegate.



All of that reinforced his branding as a strong straight-talker who could be in the White House, said Mark Irion, president of Levick, a Washington-based strategic communications firm. He said the risk is that voters will also be reminded the 51-year-old has a reputation as a gruff guy who holds grudges.

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